Because of this we proudly feature our training course facilitators and you can be assured that your training course will only be taught by this person.  So you can expect fantastic practical examples, as opposed to the theory.

 

When we mean thought-leaders, we mean people like Lee Cockerell, who is the former Executive Vice President, Walt Disney World® Resort. Lee developed the 12 Great Leader Strategies while at Walt Disney World® that transformed Disney’s leadership strategy, and ensured that the 7000 leaders at Disney knew how to deliver employee excellence, which in turn delivered service excellence, exceptional customer loyalty, and strong business results.

 

So when Lee talks about leadership, you know he has the experience to back it up.

 

And there’s, Brad Rex, leader of Disney’s Epcot Theme Park and former Chief Customer Officer, Hilton Grand vacations, is recognized as Disney's proven leader in creating outstanding guest service.  

Brad led Disney's Epcot theme park for over five years, taking over the day after 9/11 and achieving record levels of service and profitability under very challenging circumstances.  He then became Chief Customer Officer for Hilton Grand Vacations, responsible for their resorts and Club. In this role, he also attained record guest satisfaction and increased profits 85% in less than two years.

So you know when Brad shares his insight on Building a World-Class Guest Service Organization, you know he knows what he is talking about.